DTC Quick Navigation
September 21, 2021 NHTSA CAMPAIGN NUMBER: 21V729000
A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 21V729
Manufacturer Chrysler (FCA US, LLC)
Components VISIBILITY, BACK OVER PREVENTION
Potential Number of Units Affected 56,180
Summary
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Y67.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov..
Subject
The radio software on about 56,100 of the above vehicles may malfunction during shutdown and fail to produce a display on the radio screen during subsequent key cycles. There is no warning that the rearview camera image will not display; however, the vehicle operator will notice that the rearview image is not displayed if attempting to reference the image while backing. If this warning is not heeded, backing without verifying it is safe to do so could lead to an increased risk of injury to people outside the vehicle.
The condition above fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 111 – Rearview Mirrors, which requires that the rear visibility system default to the rearview image being visible, and meet the requirements of FMVSS No. 111 S6.2.1 (field of view) and S6.2.2 (image size) at the beginning of each backing event, regardless of any modifications to the field of view that the driver had previously selected. Suspect vehicles may not display the rear view image during a backing event.
Repair
Inspect and if necessary, update the radio software version.