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April 9, 2020 NHTSA CAMPAIGN NUMBER: 20V208000
Reduced visibility increases the risk of a crash.
NHTSA Campaign Number: 20V208
Manufacturer Chrysler (FCA US LLC)
Components VISIBILITY
Potential Number of Units Affected 425,588
Summary
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver’s visibility in certain weather conditions.
Remedy
Chrysler will notify owners, and dealers will tighten the wiper nuts, free of charge. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is W25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go towww.safercar.gov.
New Safety Recall Advanced Communication – W25
FCA US LLC (FCA US) has announced a safety recall on certain 2019 and 2020 Model Year (DS) Ram 1500 Pickup, (DT) Ram 1500 Pickup and (MP) Jeep Compass vehicles.
REASON FOR THIS SAFETY RECALL
Some of the above vehicles may have been built with an improperly formed wiper arm head joint that did not fully form the splines of the head joint on the wiper arm. This can allow the joint to strip and result in the wiper arm failing to operate properly when the system is activated. Prior to complete wiper system failure, the driver may notice that one or both wipers do not clear the windshield properly or that the wipers are not in their proper rest positions. An improperly functioning wiper system may, in certain circumstances, lead to a diminution in road visibility which can cause vehicle crash without prior warning.
SERVICE ACTION
FCA US will conduct a voluntary safety recall to retorque the wiper nuts to the required torque on all affected vehicles. Dealers will be notified of the launch of this safety recall by way of established communication methods. This recall is estimated to launch in 2nd Quarter of 2020.
We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries regarding involved vehicles.