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December 27, 2021 NHTSA CAMPAIGN NUMBER: 21V00J000
Disabled Emergency Call System
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA Campaign Number: 21V00J
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM, COMMUNICATION
Potential Number of Units Affected 1,239
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
Remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed February 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.