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NHTSA ID Number:10187317
Manufacturer Communication Number: 16-107-17R
Summary
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters. For these vehicles, retailers must contact Subaru Claims Helpline prior to claims submission at 1-866-SUBARU2 (1-866-782-2782). A copy of the customer letter is attached to this bulletin as reference.
NOTES:
ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
There is no mandatory inspection required for this warranty extension. Only those vehicles where the customer is currently experiencing a concern with the CVT should be inspected.
IMPORTANT: The CVT warranty extension is subject to the same terms and conditions set forth in the New Car Limited Powertrain Warranty. The CVT warranty extension is only applicable to the original equipment CVT and Genuine Subaru replacement CVT assemblies including those remanufactured by Subaru of America, Inc. It does not apply to salvage yard CVTs, rebuilt salvage vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those approved by Subaru of America, Inc. See individual vehicle Powertrain Warranty coverage for details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures guide.