2012-2013 Mercedes-Benz S350 BlueTEC Update


Attention Dealership Management

  • Please ensure that every dealership associate is aware of this Emission Modification notification, and that customer-facing associates provide transparent information to Customers.
  • Refer to VMI in NetStar to determine which units in your inventory are affected by this Emission Modification. This notification hereby instructs Dealers not to sell or cause to be sold, or lease or cause to be leased, or introduce into commerce, or export from the United States to another country, any vehicle covered by this notification, unless it has received the Approved Emission Modification described in this notification. Failure to adhere to these instructions may result in possible penalties or fines.
  • Run a VMI check on all vehicles brought into your Service Department to determine if they are affected by any service campaign or recall and perform accordingly.
  • Always act with the principles of Customer Experience in mind.
  • Refer to the work instructions and ensure each step in the defined process is followed exactly as described. Steps such as affixing the vehicle label and correctly filling out the vehicle label must be adhered to. Failure to adhere to these instructions may result in possible penalties or fines.
  • Ensure your warranty administrator submits warranty claims for this Emission Modification in a timely manner. Extended warranty applicability stated herein is automatically enabled once the Approved Emission Modification is completed and the warranty claim is processed.
  • A proposed class action settlement has been filed that provides compensation to customers who receive the Emission Modification and meet certain other requirements. To receive such compensation, class members will need to submit (among other things) copies of their Repair Order showing proof that the Emission Modification was installed and (if any) proof of transportation expenses incurred to receive the Emission Modification—up to $35—in the event that a loaner, shuttle, or alternative transportation cannot be arranged by your dealership. Please remind customers to save this documentation.
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