DTC Quick Navigation
October 4, 2021 NHTSA CAMPAIGN NUMBER: 21V774000
HPCM Software May Cause Loss of Drive Power
A loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 21V774
Manufacturer Nissan North America, Inc.
Components ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM
Potential Number of Units Affected 7,634
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Remedy
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan’s numbers for this recall are R21B4 and R21B5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.