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NHTSA ID Number:10189671
Manufacturer Communication Number: WQZ-61R
Summary
Subaru of America, Inc. (Subaru) is initiating a service program for certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK). Subaru has determined that vehicles affected by this Service Program require reprogramming of the Telematics System Data Communications Module (DCM).
INTRODUCTION:
Subaru of America, Inc. (Subaru) is initiating a service program for certain 2016 model year Forester, Impreza, Crosstrek, Legacy, and Outback vehicles equipped with Telematics (STARLINK). Subaru has determined that vehicles affected by this Service Program require reprogramming of the Telematics System Data Communications Module (DCM).
Due to a logic issue in the current software, the DCM may erroneously detect either the Check Engine Light or the Electronic Power Steering (EPS) light is on. This condition triggers false notifications through the SUBARU STARLINKTM system to the customer, although the Check Engine Light and Electronic Power Steering light are not illuminated in the vehicle, and no malfunction of either of these systems exist.OWNER NOTIFICATION
Notification letters will be sent by first class mail to owners of all potentially affected vehicles on March 18, 2016. A copy of the letter is included at the end of this bulletin.
RETAILER AFFECTED VIN LISTS
Each Subaru retailer will receive an affected VIN list for sold and unsold vehicles from their Zone Office before owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows:
Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.
If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.
For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer.
IMPORTANT: Retailer affected VIN lists include owner name and address information for vehicles affected by this service program. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this service program.