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NHTSA ID Number:10187325
Manufacturer Communication Number: WTJ-70R
Summary
Subaru of America, Inc. (Subaru) is initiating a Service Campaign for certain 2017 model year Forester normally aspirated vehicles with CVT transmissions. Subaru has determined vehicles affected by this Service Program require additional CVT fluid.
INTRODUCTION
Subaru of America, Inc. (Subaru) is initiating a Service Campaign for certain 2017 model year Forester normally aspirated vehicles with CVT transmissions. Subaru has determined vehicles affected by this Service Program require additional CVT fluid.
The CVT fluid (CVTFII) in affected vehicles was not filled to the proper specified level at the factory. The condition could cause a noticeable air vacuum noise or possibly even chain slip under high levels of shock load depending upon driving conditions (i.e. rapid acceleration or hill climbing). Extended driving under this low-fill condition is not recommended.
RETAILER AFFECTED VIN LISTS
Each Subaru retailer will receive an affected VIN list from their Zone office when owner notification begins.
SUBARU RETAILER PROGRAM RESPONSIBILITY
Retailers are strongly requested to promptly perform the applicable Service Procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle subject to this Service Program is taken into inventory or brought in for service, necessary steps should be taken to ensure these repair procedures have been performed before selling or releasing the vehicle.
Any vehicles listed in a Service Program which are in the retailer’s stock must be:
Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in this bulletin
OWNER NOTIFICATION
Notification letters will be sent by first class mail to owners of all potentially affected vehicles in October 2016. A copy of the letter is included at the end of this bulletin.