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NHTSA ID Number:10186383
Manufacturer Communication Number: WRF-20
Summary
Subaru of America, Inc. is initiating a service program to replace the air conditioning pipe in certain 2019 model year Impreza vehicles.
REASON FOR THIS SERVICE PROGRAM:
The sealing surface of the air conditioning pipe in the affected vehicles may be too rough which may allow refrigerant to leak out. If this condition exists, the air conditioning system may not provide sufficient cooling.
DESCRIPTION OF THE REPAIR:
Subaru retailers will replace the air conditioning pipe in the affected vehicles at no charge to the customers.
RETAILER RESPONSIBILITY:
Any vehicles listed in any recall or campaign that are in retailer stock must be:
Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Bulletin.
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.
OWNER NOTIFICATION:
Owner notification letters will be mailed on February 8, 2021. Retailers will be notified when owner notification begins.
PART INFORMATION:
NOTE: These part numbers can ONLY be ordered through PRIME. The o-ring kits may include o-rings not required to complete the repair as in some cases, the replacement pipe may have new o-rings already installed.
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for replacing the A/C pressure pipe remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts (e.g. the a/c system o-rings) needed for a complete and lasting repair.