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NHTSA Campaign Number: 17V287
Manufacturer Volkswagen Group of America, Inc.
Components SEATS
Potential Number of Units Affected 23
Incorrect Head Restraints Installed/FMVSS 202a
If the seat occupant’s head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles.
Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant’s head being inadequately restrained in the event of a crash.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.”
Remedy:
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge.
The recall is expected to begin in June 2017.
Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen’s number for this recall is 72G5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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