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November 18, 2020 NHTSA CAMPAIGN NUMBER: 20V716000
Black Or Frozen Rear View Camera Image/FMVSS 111
A black or frozen rear view image reduces the driver’s visibility when reversing, increasing the risk of a crash.
NHTSA Campaign Number: 20V716
Manufacturer Volkswagen Group of America, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 31,947
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 91BB/91BC.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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