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February 22, 2022 NHTSA CAMPAIGN NUMBER: 22V099000
Defective Memory Chip May Freeze Rearview Image
A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 22V099
Manufacturer Daimler Vans USA, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 17,093
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Remedy
As an interim repair, dealers will update the rearview camera software, free of charge. Interim owner notification letters informing owners of the safety risk and interim repair are expected to be mailed March 21, 2022. Once remedy parts become available, dealers will replace the rearview camera, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2RU54KAM.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.