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Service Bulletin
A11-057
December 11, 2020
Version 7
BACKGROUND
If silicone-based cleaning agents are used near the master power window switch, the residue can adhere to the switch circuit board which may cause accelerated wear. As a result, the switch may overheat and melt, causing smoke, preventing the window to be rolled up or down, and the possibility of a fire.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Replace the driver’s power window master switch.
NOTE: Do not apply Butyl Tape or a Skirt to VINs beginning with “JHL”.