Update Communication Module SIM Card Software – 2017-2022 Mercedes-Benz CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, & G-Class

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class

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May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V365000

Disabled Emergency Call System

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

NHTSA Campaign Number: 22V365

Manufacturer Mercedes-Benz USA, LLC

Components  ELECTRICAL SYSTEM, COMMUNICATION

Potential Number of Units Affected  234,862

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters are expected to be mailed July 19, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to  www.nhtsa.gov.

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