VOLUNTARY SAFETY RECALL CAMPAIGN
2021 Q50, Q60, AND QX80; TELEMATICS CONTROL UNIT (TCU) REPROGRAM
CAMPAIGN ID #: R21A9
Date: 2021 Q50 (V37)
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary recall campaign, on certain specific model year 2021 Q50, Q60, and QX80 vehicles, to reprogram the Telematics Control Unit (TCU). This service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R21A9 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.