VOLUNTARY SAFETY RECALL CAMPAIGN
DISPLAY CONTROL UNIT (INFOTAINMENT) SOFTWARE UPDATE
CAMPAIGN ID #: R1912
APPLIED VEHICLES: 2018-2019 Q50 (V37)
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary recall campaign on certain specific model year Infiniti vehicles (see APPLIED VEHICLES). The display control unit (DCU) will be reprogrammed. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R1912 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.