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NHTSA ID Number:10187324
Manufacturer Communication Number: WTB-63R
Summary
Subaru of America, Inc. (Subaru) is initiating a service campaign for all 2015 model year Legacy and Outback vehicles. Subaru has determined that vehicles affected by this Service Program require reprogramming of the Electronic Parking Brake (EPB) system.
INTRODUCTION
Subaru of America, Inc. (Subaru) is initiating a service campaign for all 2015 model year Legacy and Outback vehicles. Subaru has determined that vehicles affected by this Service Program require reprogramming of the Electronic Parking Brake (EPB) system.
The EPB system is designed such that the parking brake will apply upon initial activation and re-apply approximately 150 seconds (2 ½ minutes) after initial activation. Due to improper software programing of the EPB system, if an affected vehicle’s ignition switch is turned to the “ON” position at the same time the parking brake is re-applying, electric current will be provided continuously to the left rear EPB motor, eventually causing the motor to seize and prevent release of the parking brake. Should the left EPB motor seize, it will be necessary to replace the EPB Motor Gear Unit- EPB LH.
RETAILER AFFECTED VIN LISTS
Each Subaru retailer will receive an affected VIN list from their Zone office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows:
Original vehicle owners are assigned to the original selling retailer when their current address is within a 100-mile radius of that retailer.
If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.
For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer.
IMPORTANT: Retailer affected VIN lists include owner name and address information for vehicles affected by this service program. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are urged to limit the use of these lists for the purpose of completion of this service program.
SUBARU RETAILER PROGRAM RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the service program has performed before selling or releasing the vehicle.
Any vehicles listed in a service program that are in the retailer’s stock must be:
Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in this bulletin
OWNER NOTIFICATION
Notification letters will be sent by first class mail to owners of all potentially affected vehicles in April, 2016. A copy of the letter is included at the end of this bulletin.