VOLUNTARY SAFETY RECALL CAMPAIGN 2014-2017 QX60 HYBRID;
HYBRID POWERTRAIN CONTROL MODULE REPROGRAM
CAMPAIGN ID #: R21B4
APPLIED VEHICLES: 2014-2017 QX60 Hybrid (L50H)
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign, on certain specific model year 2014-2017 QX60 Hybrid vehicles, to reprogram the Hybrid Powertrain Control Module (HPCM). This service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R21B4 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
